Please complete the form below to submit your warranty request.
There is a one-year warranty on all work done by Habitat. This warranty excludes damage resulting from wear and tear. There is also a one-year warranty on all subcontracted work such as plumbing, electrical, and heating and cooling.
If a problem arises within the one-year warranty period involving work done by Habitat, the homeowner must submit a Warranty Request Form to the Habitat Director of Construction. The grievance must be addressed by the Director of Construction within seven days and will be followed by a written agreement detailing the solution and date by which the problem will be fixed. If the Director of Construction does not address a grievance within the allotted amount of time, the homeowner should contact the Family Services Director. The Family Services Director will review the actions taken by the Construction Supervisor and a response will be issued to the homeowner.
Remember that in order for the problem to be properly addressed, you must submit a Warranty Request Form. If there is a problem with subcontracted work, the subcontractor is to be contacted directly by the homeowner.